I went to get an oil change at a Valvoline on Parsonage Rd in Edison, NJ. I was due for a tire rotation, and the man working on it, Chuck, told me that parts of my tire and hub were damaged and needed to be replaced immediately for safety concerns. Chuck referred me to Nerger's Auto Care. I called to make an appointment to drop my car off at the shop. I was greeted warmly and had a discussion with the owner, Brian Nerger, regarding what was wrong with my vehicle. He spoke very kindly and in terms that I could understand since I myself am not very familiar with cars nor their parts lol. Brian then told me he would do a safety check on my car to see how it is running and if there were any other issues with it. After leaving the shop, I received a call from Brian asking if I had noticed a loud screeching sound coming from my car, which I did, but assumed it was related to the tire that needed fixing. Turned out there were more issues with other tires as well. He told me the great safety risks regarding these issues and the importance of getting them fixed and then politely asked me if I would like to get the work done. Before doing the work, Brian listed the amount the parts and the labor required to do the work would be and he double checked with me to make sure I was still on board with everything. He gave a reasonable price and my car now drives like the first day I bought it! Great work, great people, great experience!
Thanks so much for letting us help you. Call us for anything. We enjoyed serving you and are thrilled that you are so happy with our work . Brian Nerger
- Nerger's Auto Express