I took some time before writing this because I’ve used this shop several times in the past and always had good experiences. Unfortunately, my last visit changed that. I brought my car in for what I believed was a rear main seal leak, but they diagnosed it as an oil pan gasket. They replaced it, and when it continued leaking, they honored their warranty and replaced it again. When the leak still didn’t stop, I asked for a quote on replacing the rear main seal. Instead, I was told I needed over $6,000 in additional repairs, including engine mounts and other work that had nothing to do with fixing the seal. After talking with other mechanics and doing my own research, I didn’t feel I was being given an honest explanation. I decided to take my business elsewhere, canceling my car care credit card, and won’t be returning. As a fellow Bound Brook resident, I hate leaving a negative review, but I felt others should know about my experience.
Thank you for taking the time to share your experience and for giving us the opportunity to work on your vehicle over the years. We truly value your business and are disappointed to hear that your most recent visit left you feeling this way. Oil leaks can sometimes be challenging to diagnose, especially when multiple leaks are present. During your first visit, we thoroughly cleaned the engine, verified the source of the leak, and performed a dye test and road test. At that time, the evidence showed the oil pan gasket as the primary source of the leak. After the repair, we road-tested the vehicle and found no signs of leakage. When the leak returned, we stood behind our warranty by replacing the oil pan with a brand-new Acura oil pan at no charge. When the vehicle came back again, the oil pan was no longer leaking. After removing the inspection cover, we were then able to confirm that the rear main seal was leaking. Unfortunately, the larger oil pan leak had masked the rear main leak during the earlier inspections. This is why we recommended replacing the rear main seal at that point. The additional recommendations you received were unrelated maintenance items that we believed should be addressed while performing such a labor-intensive repair, but they were recommendations—not requirements—to fix the rear main seal. For 37 years, we've built our reputation on honest diagnostics and quality repairs, earning the trust of nearly 600 Google reviewers and maintaining a 4.7-star rating. We understand your frustration, and we'd still welcome the opportunity to inspect your vehicle again at no charge. If the rear main seal is confirmed as the cause, we're also willing to perform that repair at half of our normal labor rate and charge only our cost for the parts as a gesture of goodwill. We appreciate your feedback and hope you'll consider giving us the opportunity to make this right.
- Nerger's Auto Express