Bound Brook Auto Repair

Great service and staff.

I went in to get one of my rims looked at for a possible repair or replacement depending on what the severity of the issue wound up being and made an appointment unsure of what the outcome would be. A few days after dropping the wheel off to get looked at I got a call that the work was all done and ready for pickup. I was very surprised that they went ahead and did work without confirming a price to me or explaining to me what work would be done before actually performing. While the work seems to be of good quality, I would have appreciated having been quoted a price and confirming with them that I would like them to do work for whatever they charge, especially since I didn't know if I was getting a repair or full-on replacement, rather than giving them the wheel to look at and getting surprised by the bill when I picked the wheel up.

Customer service at its finest! I couldn't have been more pleased while walking my son through his first car purchase. Ernie's no pressure attitude and patience with us was unmatched. He made time in his very busy schedule to have the car looking fabulous and ready for pickup the very next day. Thank you for such a positive experience! Your team is topnotch!

I was recommended by another car shop to come to Nergers because they could not diagnose my car problem. Nergers gave me a detailed diagnosis of my car, fixed all my car problems and now my car runs great. They even provided a shuttle service to take me to and from the shop. I will definitely use them for all my car care from now on.

Friendly service. Their inspection report as to what needs to be fixed based on a red, yellow, green priority list with pictures is awesome. Never seen a mechanic do that. Free pick and drop also removes the hassle of car servicing.

Would definitely recommend Nerger’s! Brian and Michelle were amazing. They were understanding, caring and communicated throughout. Good family business!

Fantastic. Strong technically and equally as important, strong customer service. I felt like I was part of the family! Kudo's to the team, Brian, Shannon, Tony, and Scott. We initially were made aware of Nerger's from Costco after purchasing new tires there. We have always trusted those businesses affiliated with Costco since they vet them all pretty well. Therefore we made an appointment and asked them to conduct an extensive review of our Rogue. Our dealer had just given us an estimate and it seemed too steep in price. We took the car to Nerger's and had them balance and align the car with its new tires, we had them do the work they uncovered that needed to be done, including fixing some poor workmanship that the dealer had performed earlier in the year. All of this work was done and it didn't cost as much as the dealer would have done which was less work. Beyond all this, they provided personal transportation back to my house since it would require an overnight to receive the parts (no extra charge). The bottom line is that we found a reliable repair shop for our vehicles and have been talking them up to our friends.

These guys are professionals and performed excellent work on our Volkswagen. Highly recommend