Bound Brook Auto Repair

GREAT service. Brian went the extra mile to get my Infinity EX35 back on the road in a timely manner. The dealer was not willing to do that. I am not local, but I just might get my service there in the future while I am visiting my daughter. She is glad to now have a dependable service close by.

Wow wow wow!!! Where to begin. Hands down the BEST auto service I've ever received. I've had a few major issues since my Jeep Wrangler Unlimited reached the 80k mile mark, including the dreaded "death wobble," brake repair, axle resealing, the regular maintenance, etc. Brian and his team have been there throughout to not only keep me sane through the process, but to make sure all repairs were done RIGHT. I cannot stress that enough. For example: -the issue with the "death wobble" is awful and often takes repair to multiple parts of a jeep to resolve. Knowing this, Brian took extra notice to my jeep, even offering to drive the jeep home overnight to make sure it was "road worthy." -Needing an extra part not available in the local area, Brian sent his father on a mission to track down the part to ensure I could take my jeep home on a day I desperately needed it -Brian and his team are extremely transparent with repairs. He sends a list of recommended repairs and will even communicate via text if necessary on days when I couldn't step out of a meeting. Just some examples of how great a place Brian and his team have made Nerger's. I'll continue to use them in the future and am always confident he can find the best solution to fix my jeep. Thanks, Brian! P.S. another example of how great the team is, I just received a Thank You card with a lottery ticket! Who else goes that far out of their way for their truly valued customers :)

I was looking forward to writing a positive review for this shop. However, after having my front rotors and brakes replaced, I am extremely displeased--so much so that I feel like reporting these people. I went their hoping to have honest and legitimate work done on my vehicle. Instead, I got screwed. They charged my $450 for a $250 dollar job. The brakes are still grinding whenever I apply them. Also, the car wonders to one side more so than it did prior to me bringing to these unscrupulous and immoral idiots. I will make a concerted effort to stay as far away from this shop as I possibly can. The owner is also a narcissistic obnoxious ass hole who cares more about his reputation than making sure his customers are given honest service.

Recently took my car for a muffler exhaust issue. back pipe snapped off the rear connecting to the muffler tank. Staff was friendly , they even showed me underneath my car the problems it actually had. My concern was they recommended an entire exhaust system change but since i was on a budget it could not be done.. honestly ive had an entire exhaust system done at a shop for alittle under $400 and lasted me close to 4 years. when nergers told me $1000+ for an exhaust system repair . I was a bit turned off and didnt feel like that was too honest . The Pickup service Nergers provided was great when needed to go to work/home etc. . But when I got the car back I was expecting a bit more better results... my check engine light was still on and the muffler wasnt replaced it was just repaired and put back together I was hoping they would've changed the muffler and the pipe with new parts . Nergers did simple repairs that would temporarily last on my car. Bottom line for the price I paid I felt i was a bit ripped off and could've done a few things better.. I dont think I will be going back.

Nerger's Auto is the best place around by a long shot. I own a 1999 Ford E250 Van and the check engine light and ABS light has been on for years. I took it to numerous place through the years and no one could figure out or diagnose the problem and said its probably a computer glitch including the FORD DEALER! I was recommended by a friend to try our Nerger's. I asked the sales manager Brian that maybe they could just remove the bulb because I am planning to sell it. Brian was so honest that he considered that to be "dirty" and unethical for the future owner and he would do a variety of tests to diagnose why the "check engine and ABS light" were on. His company ran the tests, found the issue,fixed the same day. and now the check engine light is off and I can sell it easier. Thanks Brian and your crew! I will high recommend you to anyone I know with car issues.

Nerger's Auto is the best place around by a long shot. I own a 1999 Ford E250 Van and the check engine light and ABS light has been on for years. I took it to numerous place through the years and no one could figure out or diagnose the problem and said its probably a computer glitch including the FORD DEALER! I was recommended by a friend to try our Nerger's. I asked the sales manager Brian that maybe they could just remove the bulb because I am planning to sell it. Brian was so honest that he considered that to be "dirty" and unethical for the future owner and he would do a variety of tests to diagnose why the "check engine and ABS light" were on. His company ran the tests, found the issue,fixed the same day. and now the check engine light is off and I can sell it easier. Thanks Brian and your crew! I will high recommend you to anyone I know with car issues.

Friendly, quality work, professionalism, it's all there

Very Techy Really Friendly They tell me exactly what they doing and think. I will visit them again.

September, 2014 I just wanted to say THANK YOU for the lottery ticket! I won $25!!! That's the most money I have won in my life! So, not only do I get great service from nice, honest people, I win money too. Unbelievable!!! November, 2013 Honestly, I've been driving and dealing with car issues for over 45 years and have obviously been to a number of different auto mechanics in my lifetime. This is by far the best place I have ever been to. EVERYONE at Nerger's is super honest, pleasant and helpful. I had a very small window to be able to get my car serviced this week but they came through. Even picked me up at 6:30 in the morning so that I could get my car and make it to another appointment. No hastle, just superior service with a smile. And no rip-offs!!! Here's the kicker...I had written a nice review and figured that was why they were treating me so well. Come to find out, they didn't even know about my review! They just treated me so well because that's what they do, consistently, to everone! I highly recommend Nerger's Auto Express. August, 2012 Back to Nerger's today to have my car serviced. I cannot say enough about this place! OK, getting your car repaired can be financially traumatic but EVERYONE at Nerger's makes the experience as pleasant as it can possibly be. Talk about customer service! I called on Thursday for a 'check engine soon' alert expecting to get an appointment for next week. Why not tomorrow, Mark says. Wow. And my car is ready ON TIME, as requested!! AND they brought me to work and will pick me up. Makes me feel like a queen. Oh, one more thing. My nephew brought his car to Nergers and the bill was half what was quoted to him by another mechanic. Pretty good, I'd say. December, 2011 This was my first time at Nerger's having been referred by a neighbor some time ago. Brian honored the referral discount even though it was probably over a year old. I found out that the person who referred me will now get a discount. I thought that was pretty good. While I was waiting for my car (by the way, the couch was comfortable and there are pleanty of seats right there in the storeroom), I saw and heard several satisfied long-term customers coming in to drop off their cars. Brian was very pleasant and helpful. Although I didn't need a ride to work today, I found out that they do provide this service when needed. They also can rent me a car, if i want. The best news came when my car was ready...it was in good shape and didn't need any other service at this time. In other words, he didn't try to sell me something I didn't need. I will need struts in the near future and Brian will call me in the spring to schedule. I was very impressed with the courteous service and would recommend Nerger's to anyone.

I can't say enought about Nergers. I couldnt leave work, so they came and picked up my car, then brought it back to me. It still needed work so, they brought me to work and picked me up the next day. Everyone was so nice, and the cost was more than fair for the work I had done. Also, thank you Melissa for being so knowledgeable, it was refreshing. Thank you All